Privacy Policy

A Legal Disclaimer

Last updated: November 4, 2025

This Privacy Policy explains how Nextpath Insurance (“we,” “us,” or “our”) collects, uses, and shares information about you. We are committed to protecting your privacy and providing clear, transparent information about our data practices. Our goal is to help you understand your Medicare options with confidence, and that includes being confident in how we handle your personal information.

This policy applies to information we collect when you use our website, communicate with our agents, request a consultation, or otherwise interact with us. By using our services, you agree to the collection, use, and sharing of your information as described in this policy.

Please note: We are not connected with or endorsed by the U.S. government or the federal Medicare program. Calling the number on our website will connect you with a licensed insurance agent.

Introduction

Nextpath Insurance is an independent insurance agency based in Jacksonville, Florida, providing services to clients across the United States. This Privacy Policy outlines our commitment to protecting the privacy of individuals who interact with our services, including prospective and current clients.

Information We Collect

We collect information to provide you with personalized Medicare guidance and support. The types of information we collect include:

Contact Details: Your name, address, email address, and phone number.
Demographic Information: Your date of birth and zip code, which are necessary to determine plan eligibility and provide accurate quotes.
Health-Related Information: Information you choose to share with us about your healthcare needs, such as preferred doctors, prescription medications, and general health status, so we can help you find a suitable plan.
Call Recordings: We may record phone calls for training, quality assurance, and compliance purposes. We will notify you at the beginning of a call if it is being recorded.
Website Usage and Form Submissions: When you visit our website, we may collect information about your activity, such as pages visited and forms you complete. We also use cookies and similar technologies.
Communications: We keep a record of our communications with you, including emails and notes from our conversations.

How We Use Your Information

We use the information we collect for the following purposes:

To Provide Our Services: To identify your needs, compare plans from various insurance carriers, and provide you with personalized quotes and recommendations.
Enrollment Assistance: To help you complete and submit applications for Medicare plans you select.
Customer Support: To answer your questions, provide ongoing support, and conduct annual plan reviews.
Communications: To contact you about your plan options, appointment reminders, and follow-ups. We may also send you informational updates related to Medicare.
Analytics and Improvement: To understand how our clients use our services, improve our website, and enhance our customer support.
Legal and Compliance: To comply with legal obligations, industry regulations, and our internal policies.

Our Legal Basis for Using Information

We process your information based on the following legal grounds:

Consent: We rely on your consent to collect and use your information, particularly for marketing communications and for sharing your data with insurance carriers to get quotes.
Contractual Necessity: Processing your information is necessary to fulfill our service agreement with you, such as preparing plan comparisons and assisting with enrollment.
Legitimate Interests: We use your information for our legitimate business interests, such as improving our services and ensuring quality control, without overriding your rights and freedoms.
Compliance with Legal Obligations: We may need to process your information to comply with applicable laws and regulations.

Sharing Your Information

We do not sell your personal information. We only share it in the following circumstances:

Insurance Carriers: With your permission, we share your information with insurance carriers to obtain quotes and facilitate your enrollment in a plan you choose.
Service Providers: We may share information with third-party companies that help us operate our business, such as customer relationship management (CRM) software, website hosting services, and communication tools. These providers are contractually obligated to protect your information.
For Legal Reasons: We may disclose your information if required by law, such as in response to a subpoena, court order, or other legal process.
Business Transfers: If Nextpath Insurance is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience and analyze site traffic. Cookies are small data files stored on your browser. We use them to remember your preferences and understand how you interact with our site. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.

Data Retention

We retain your personal information for as long as necessary to provide you with our services, maintain our relationship with you, and comply with our legal and regulatory obligations. When your information is no longer needed, we will securely delete or anonymize it.

Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

Your Choices and Rights

You have rights and choices regarding your personal information.

Access and Correction: You can request access to the personal information we hold about you and ask us to correct any inaccuracies.
Opt-Out of Marketing: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.
Deletion: You may request that we delete your personal information, subject to certain legal and contractual restrictions.

Our services are focused on clients within the United States. Depending on your state of residence, you may have additional rights regarding your data. Please contact us to exercise any of your rights.

Children’s Privacy

Our services are not directed to or intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it.

Communications Preferences

By providing your phone number, you consent to receive calls and text messages from a licensed agent at Nextpath Insurance. To stop receiving text messages, you can reply with STOP. To stop receiving marketing emails, you can click the UNSUBSCRIBE link at the bottom of the email.

Third-Party Links

Our website may contain links to other websites, such as those of insurance carriers. We are not responsible for the privacy practices of these third-party sites. We encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and change the “Last updated” date at the top. We encourage you to review this policy periodically.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Nextpath Insurance
Phone: (904) 290-3038
Email: KellyPrisby@NextPathInsurance.com